| GENERAL INFORMATION |
OTC bills for the following services:
Residence Hall Cable TV
Heritage Grove Local Phone Service with Features and Cable TV
- The person who signed up for service is responsible for the billing account.
- Billing for services begins on the day of sign-up, not the activation date.
- You will be emailed an invoice notification (or paper invoice if requested at sign-up) monthly to your University email address. To view your online invoice, log-in to https://accounts.otc.fsu.edu with your FSUID and password.
- Services are invoiced one month behind (i.e after service is received) - See our Billing Cycle
- Note: Heritage Grove Pay-per-View may be billed up to two months behind.
- Disconnection of Services
- Per your Terms & Conditions at sign-up, you agreed that if you change rooms, move off campus, or withdraw from FSU, you must contact OTC in writing by completing a service agreement online at http://www.otc.fsu.edu to disconnect services. Note: Telephone calls are not accepted for disconnection of services.
- You are responsible and will be billed for all charges invoiced to your account until you notify OTC by completing a disconnect agreement.
- Residence Hall Customers- Services are automatically disconnected at the end of the Spring and 12-week Summer semesters. Services do not automatically disconnect at the end of the Fall Semester, during the first 6/8 weeks of the Summer Semester, OR during school breaks (i.e. Spring Break, Winter Break, etc.).
- Heritage Grove Customers - Service do not automatically disconnect at anytime.
- Questions about your account or invoice? Email help@otc.fsu.edu which generates a ticket for tracking. Your ticket will be routed to our OC Accounting area and a response will be received within two (2) business days
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| If you have additional questions please visit our Knowledge Base for Student and Personal Billing. |
| HOW TO MAKE A PAYMENT |
Payments Address (By Mail or In Person):
Student Financial Services
A1500 University Center
Tallahassee, FL 32306-2394
(Check or Money Order Payable to FSU Office of Telecommunications) |
Payments online:
Make online payments at http://campus.fsu.edu/ for all Telecom services. FSU accepts the following cards for online payments: FSUCARD, Discover, VISA, MasterCard, American Express, and E-checks. Note: You will be assessed a modest, non-refundable convenience fee to cover the cost of the transaction. The amount will be displayed before you commit to completing your payment.
OTC is not set-up to automatically withdraw payment from any account. |
| If you have additional questions please visit our Knowledge Base for Student and Personal Billing. |
| BILLING CYCLE |
Because our office does not require a deposit or payment at sign-up, services are billed one month behind (i.e. after service is received). Our billing schedule is as follows:
- Invoices are created on the 6th of the month for services received the prior month.
- Invoices (paper or email notifications) are sent by the 15th each month.
- Payment is due by the last day of the month.
- Late fees are applied to unpaid balances 30 days after payment due date.
Example of Billing Cycle:
- Received OTC service from 9/1/08-9/30/08
- Invoice created on 10/6/08
- Invoice (paper or email notification) received by 10/15/08
- Payment Due Date is 10/31/08
- Late Fees applied on 11/30/08 if no payment is made
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| CREDITS |
- If a negative (-) sign appears before the total amount due, the account has a credit.
- If the account is closed, a refund will be processed to Accounts Receivable.
- If the student owes any money in Accounts Receivable, those charges will be deducted and the remainder will be refunded to the FSUCard Account.
- Due to the high cost of processing refunds, credits less than $2.00 will not be refunded.
- If the account is open, the charges for the next month will be deducted from the credit.
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| LATE FEES |
- Late Fees are applied to unpaid balances 30 days after the payment due date.
- A fee will be added to the account and all cable and Heritage Grove phone services will be disconnected.
- Students who wish to re-sign up for cable and/or Heritage Grove phone service can do so on our website, otc.fsu.edu/orders. A $15.00 activation fee will apply.
- Students with an outstanding balance in Accounts Receivable will not be able to register for classes, participate in drop/add, obtain transcripts or receive diplomas.
- Past due charges will automatically be deducted from Financial Aid or Scholarship disbursements after tuition is paid.
- Payment in full is required to reconnect service. Activation fees will be charged.
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| If you have additional questions please visit our Knowledge Base for Student and Personal Billing. |
