Cable connected in the Fall or Spring will remain on until the end of the Spring Semester and all Cable TV in the Residence Halls will be disconnected on April 30, 2009. Students do not need to submit an order to disconnect service.

Heritage Grove Customers: Cable will remain on all year long. It will not be disconnected unless a request is received in writing. Telephone calls will not be accepted.

This service is exclusively for Residence Hall and Heritage Grove Students!

General Information

• There is one cable jack per bedroom. Ragans Hall and Heritage Grove will have an additional outlet in the living room.
• Cable will be connected in all Residence Hall rooms only in the Fall. Residence Hall residents must sign up for Cable starting the 1st day of classes through the 5th day of classes to keep it connected and have the activation fee waived. Billing begins on the day of sign up.
  Heritage Grove Customers: Sign-up by the 5th day of classes to have the activation fee waived.
• Only one roommate will sign up for the service. This person will receive the invoice and is the only person who can request disconnection of service.
  Note: For Salley Hall residents, one roommate in each bedroom within the suite will need to sign up for service.
  For Ragans residents, one roommate in each bedroom will need to sign up for service. If at least one bedroom is signed up, the Common Room can be added (sign up required) at no monthly charge.
  Activation fees apply.
• Cable connected in the Fall or Spring will remain on until the end of the Spring Semester. Cable is not automatically disconnected at the end of the Fall Semester.
  Heritage Grove Customers: Cable will remain on all year long. It will not be disconnected unless a request is received in writing. Telephone calls will not be accepted.
• Cable connected during any Summer Semester will remain on until the end of the 13 week Semester. Cable does not automatically disconnect at the end of the 1st 6 week Semester or 8 week Semester.
  Heritage Grove Customers: Cable will remain on all year long. It will not be disconnected unless a request is received in writing. Telephone calls will not be accepted.
• Charges are prorated based on activation/deactivation dates. Charges are not prorated during school breaks (i.e., Spring Break, Winter Break, etc.).
• The use of splitters is not permitted.
• Charges are not automatically deducted from your FSUCard.
• Bills are sent monthly to the roommate who signed up.

LINE-UP  

1. You must have a FSUCard.
2. You must have a valid FSU ID. If you have a valid FSUID, go to step #3. If you do not have a valid account, click here to set up your FSUID, then complete step #3.
3. Complete an On-Line Service Agreement, click here.

1. Click here for Printable Residence Hall Service Agreement.
2. Complete form.
3. Deliver, mail or fax form to OTC.

1. If the TV is a High Definition, you will first need to verify if the TV is set to the correct input of CATV / Cable:

A. Press the Menu, Program, or the Setup button. (It may be something different, but these are the most common)
B. After accessing one of the options above, then try searching for the following: Signal, Channel Setup, Input, Tuner, or Auto-Programming.
C. Now you should have the option of choosing between: Air, Antenna or VHF (if it's an older TV) and CATV, Cable, Cable STD, or just STD (standard).

2: To Program TV Channels:

A. Press the Menu, Program, or the Setup button. (It may be something different, but these are the most common)
B. Look for the following options: Auto-Channel Search, Auto-Scan or Auto Programming.
C. Select Auto-Program.

3: You should now have all the channels. If not, you can enter in a Repair Ticket on the OTC webpage (www.otc.fsu.edu) or contact the FSU Technology Services Help Desk for further assistance at 644-HELP (4357).

1. Are you signed up for cable? Cable is a subscriber service.
2. Did you receive a tag on your door indicating cable has been connected? It takes up to 5 business days to activate service.
   (Note: Cable is connected in all rooms through the 5th day of class in the Fall only.)
3. Did you follow the instructions above for connecting the cable in your room and programming the TV to receive cable?
4. Did you program your TV to be cable ready?
5. If you are still having problems, contact the HELP Line at 644-HELP (4357) or fill out the on-line repair ticket. A technician will call you back to set an appointment. (One of the room's residents must be home for the repair.)

If you are receiving channels 2-13, you ARE receiving cable. See the instructions above to program your TV.

1. If you are receiving all the channels, but the picture is not clear, check to make sure the cable wire is secure to the wall outlet and on the back of the TV.
2. If the wires are tight, you may have a bad wire. Try connecting another wire. If the picture is clear you will need to buy a new wire. (Or exchange the wire if purchased from OTC. Bring your yellow form with you.)
3. If you are still having problems contact the HELP Line at 644-HELP (4357) or fill out the on-line repair ticket. A technician will call you back to set an appointment. (One of the room's residents must be home for the repair.)